ISO 9001 Self-Assessment Test

September 2021

You can call this a self-assessment test, or you can call it an ISO 9001 quiz. It's not serious, but it will give you an indication of where you're at, how much you've learned, and how much you've yet to learn.

If you score poorly first time around, come back and try again when you're further into your ISO implementation. You'll be surprised by how much you've learned.

1. Grammar In the context of the ISO 9001 Standard, which of the following indicates a requirement?

May

Can

Shall

Will

2. Quality Management Principles Which of the following is NOT one of the seven Quality Management principles?

Leadership

Engagement of people

IT security

Process approach

3. PDCA Cycle Which of the following is NOT part of the PDCA cycle?

Plan

Designate

Check

Act

4. Risk To conform to the requirements of ISO 9001, an organization needs to:

Plan and implement actions to address risks and opportunities.

Appoint a member of top management to oversee risk.

Train people at all levels of the organization to be more risk aware.

Appoint a risk management expert.

5. Resources "The organization shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system." Which of the following is true about this statement?

It is a requirement.

It is a recommendation.

It is a suggestion.

None of the above.

6. Leadership With respect to customer focus, top management is required to demonstrate leadership and commitment by ensuring three requirements are met. Which of the following is NOT one of the three requirements?

Ensure that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.

Ensure that the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed.

Ensure that customers are made aware of the organization's Quality Management System, both during the implementation phase and after achieving certification.

Ensure that the focus on enhancing customer satisfaction is maintained.

7. Risk Options to address risk include:

Avoiding risk.

Sharing the risk.

Taking the risk in order to pursue an opportunity.

All of the above are options for addressing risk.

8. Internal Audits ISO 9001 requires that organizations conduct internal audits at planned intervals. What intervals are recommended?

Every 6 months.

Once a year.

Every 3-4 months.

The Standard does not recommended a specific interval.

9. Competence Which of the following is NOT an ISO 9001 requirement?

The organization shall determine the necessary competence of person(s) doing work under its control that affects the performance and effectiveness of the Quality Management System.

The organization shall ensure that these persons are competent on the basis of appropriate education, training, or experience.

The organization shall ensure that ongoing training programs are implemented, monitored, and documented.

The organization shall retain appropriate documented information as evidence of competence.

10. ISO 9001 Revisions Which of the following statements about the ISO 9001 Standard is true?

The Standard is revised every 7-8 years.

The Standard is updated every 8 years.

The Standard is continually revised and updates are published every 4-6 months. Details can be found on the ISO website.

None of the above is true. The ISO 9001 Standard is revised as and when deemed necessary.

11. ISO The International Organization for Standardization is headquartered in:

Zurich, Switzerland

Bern, Switzerland

Geneva, Switzerland

Lausanne, Switzerland

12. Terminology What does ISO Focus refer to?

The name ISO Focus refers to a Singapore-based research institute that monitors standards published by the International Organization for Standardization.

The ISO Focus group is a Florida-based think tank that offers help to American companies seeking to implement ISO 9001 or ISO 14001. As of 2021 the group still had no representation in Texas.

ISO Focus is an online magazine published by ISO. Not every edition covers ISO 9001, but it's nonetheless a publication we encourage people to read.

ISO Focus is a government-funded organization in New Delhi that helps Indian companies reap the rewards of their ISO 9001 certification.

13. Internal Audits Which of the following is NOT a requirement for an organization's internal audit program?

Retain documented information as evidence of the implementation of the audit program and the audit results.

Ensure that all corrective actions are undertaken within no more than thirty days of the audit.

Select auditors and conduct audits to ensure objectivity and the impartiality of the audit process.

Define the audit criteria and scope for each audit.

14. Benefits The Standard lists several potential benefits that accrue from implementing an ISO 9001 Quality Management System. Which of the following is NOT described as a benefit?

The ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

Facilitating opportunities to enhance customer satisfaction.

The ability to demonstrate conformity to specified quality management system requirements.

The ability to promote the organization's ISO 9001 certification and tap into new markets.

15. Implementation How long does it take for an organization to implement ISO 9001 and get certified?

In most cases, 4-5 months.

Assuming top management is completely dedicated to the project, and assuming there are no more than 50 employees in the organization, 9 months is a realistic goal.

The time needed to implement an ISO 9001 system varies from organization to organization, and depends heavily on both the size of the organization and the implementation approach it adopts. This said, 6-12 months is usually a good estimate.

Probably about a year.

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