Because we have received so many inquiries about the pros and cons of using templates for ISO 9001 quality manuals, quality procedures and forms, we decided to give this topic its own section. We even reviewed several ISO 9001 templates and share our opinion in the Reviews section.
Using good templates for ISO 9001 quality manuals, quality procedures, forms, as well as the quality policy, quality objectives, flowchart etc can have huge benefits for any organization implementing the ISO 9001:2008 quality management system. Be aware, however, that bad ISO 9001 templates may achieve the opposite.
ISO 9001 documentation templates are not merely proven examples for ISO 9001 documents that can be customized. Good ISO 9001 documentation templates must have the following important features:
Designed to be Templates
Good ISO 9001 templates have been developed to be customized by you. They can easily be edited to make them fit your company's individual circumstances. They have been designed to be used by your organization. That's a crucial difference to just using another company's ISO 9001 documentation.
Included with good templates are step-by-step customization instructions that explain in detail where and how to make changes to each section of the templates. The customization instructions are the guidelines used to create your company's own ISO 9001 documentation based on templates.
One of the main reasons for using templates for your ISO 9001 documentation is to make it easier to implement a good ISO 9001 QMS. All good ISO 9001 templates are designed throughout with “ease of use” in mind.
If you use ISO 9001 templates, these templates will form your ISO 9001 documentation and, thus, the entire foundation of your company's ISO 9001 quality management system. A good ISO 9001 quality management system will make your company more efficient; a bad ISO 9001 quality management system may become a burden to your company's productivity. It is, therefore, crucial that you use the most business-oriented templates to ensure a business-friendly ISO 9001 system.
A word of caution...
Using good templates for your ISO 9001 quality documents and forms can provide the following benefits:
The ISO 9001 standard is written in a very generic way so that it can be applied to any company of any industry. The disadvantage is that it is much less of a specific guidance for your particular circumstances, and it is often very difficult to find out what is actually required. Good ISO 9001 templates will help ensure that all requirements are addressed.
Writing quality manuals, quality procedures and useful forms is at the beginning of any ISO 9001 implementation. It is usually a big hurdle to take, especially due to the “I don't even know where to start” factor. Using ISO 9001 templates gets you over this hurdle, and hence you can get a huge jumpstart on your ISO 9001 implementation. Similarly, templates for forms and checklists will move you ahead with your ISO 9001 implementation.
Using good ISO 9001 templates allows you to implement an ISO 9001 quality management system (QMS) in short time and without the use of expensive ISO 9000 consultants. You spend much less time on researching the ISO 9001:2008 standard and its requirements, much less time on writing, and much less time on correcting your mistakes. ISO 9001 templates are typically a huge money and time saver.
Quick ISO 9001 Certification
The reduced time to implement ISO 9001 can allow you achieve ISO 9001:2008 certification very quickly. Once certified, you will be able to reap the marketing rewards that come with ISO 9001 accreditation. Together with the operational improvements to your company, this could lead to significant savings and increased business.
Good ISO templates lead to good ISO 9001 quality management systems. Using good templates to model your new ISO 9001 system upon allows you to start with an excellent ISO 9001 system from the beginning. Companies that are not satisfied with their current ISO 9001 QMS can use documentation templates as guide for improvement.
Simplicity and User-Friendliness
The more user-friendly your ISO 9001 quality system, the better! If you can use templates to set up a simple, user-friendly ISO 9001 quality management system, you are already half the way to a quality management system that makes business sense.
Benefit from Others' Mistakes
If you use proven, successful templates, you benefit from others' mistakes. There are usually many mistakes made until a real good ISO 9001 system evolves. With the best ISO 9001 templates and guides you don't have to make the same mistakes that others have already made.
Guidance through Forms
Good forms have two purposes: (1) to collect and record information, and (2) to guide the user through the process of collecting the information. The best forms not only collect all the necessary information, they also do it in a very efficient manner. Often, forms can replace work instructions by guiding the user through an entire process that could extend beyond the mere collection of data.
Better Compliance through Forms
Good business forms can make it easy for employees to meet the ISO 9001:2008 requirements. Instead of having to look at work instructions, forms can - in a subtle way - guide the behavior of employees and ensure that they follow ISO 9001 requirements.
The disadvantages of using templates can be summarized in two categories:
There is a significant danger in using bad ISO 9001 templates. Not only could you lose many of the above listed benefits, the result of bad ISO 9001 templates could even be the opposite of those benefits. We recommend that you carefully chose your ISO 9001 templates.
ISO 9001 templates can add tremendous value if you...
In order for a company to reap benefits from the use of ISO 9001 templates, the company has to carefully select its ISO 9001 templates (or ISO 9001 implementation package); please see below for our tips on how to select good ISO 9001 templates. You may also refer to our expert reviews of ISO 9001 templates; in addition, you may want to visit a good ISO 9001 discussion forum.
Since it is crucial to select good ISO 9001 templates for your ISO 9001 implementation, we urge you to take your time and choose well.
We reviewed some of the more popular ISO 9001 templates and we are happy to share our reviews with you. Our Reviews section contains detailed reviews and editor rating of templates for quality manuals and procedures, of templates for ISO 9001 forms and checklists, as well as ISO 9001 implementation packages that contain templates and guides.
Choose by Yourself
We realize that there are several ISO 9001 templates that we haven't reviewed yet. If you consider a product not included in our reviews, please be aware that there are far too many mediocre and outright bad ISO 9001 templates on the market. Please watch out! We suggest you consider the following warning signals:
“ISO 9001:2000” in the Product Description
Check product descriptions carefully for a reference to ISO 9001:2000. Providers that are still selling ISO 9001:2000 based materials are not only selling an outdated product but they are also showing a tendency not to keep their materials current. The current version of the ISO 9001 standards is 2008 (usually referred to as ISO 9001:2008).
Completely Obsolete – but Hidden
Even so many years after the major revision of the ISO 9000 standards series in the year 2000, there are still numerous products on the market that are based on the completely obsolete ISO 9001:1994 or that are mainly slightly revised to give the impression of being up-to-date. We recommend that you consider the following as warning signals:
there are exactly 20 quality procedures templates (the completely obsolete 1994 version of ISO 9001 required 20 quality procedures);
the first edition of the templates was published in the year 2000 or earlier (the major 2000 revision of ISO 9001 was published in December 2000).
ISO 9000 Consultants
Please beware of “black sheep” that lure buyers with ISO 9001 templates only to sell them expensive consulting services later on. We are not saying that ISO 9000 consultants are bad “per se” but they tend to become very costly. The purpose of templates is inexpensive in-house ISO 9001 implementation so you should not later find out that you need the consulting services of the publisher. We, therefore, consider the following as warning signals:
the publisher also sells ISO 9000 consulting services;
the publisher also sells ISO 9001 training classes.
We recommend that you review a sample page to see if the ISO 9001 template is easy-to-understand and user-friendly. An ISO 9001 quality manual that nobody understands will have no value – and it won't lead to certification either! Very clear warning signals are:
check sample pages: are there many references to other ISO 9001 documents? (who wants to jump from one document to the next to find needed information?);
check sample pages: is the text full of words that you don't understand? (anybody should be able to understand good ISO 9001 documents).
“Unnecessary bureaucracy” is probably the most frequent complaint about ISO 9001 systems. There are many reasons for bureaucratic ISO 9001 systems, ranging from incompetence of the author to the deliberate complexity in order to appear more valuable. The result is always the same: it will make your business less efficient and less profitable! Watch out for these warning signals:
check samples for unnecessary formalities, including definitions, abbreviations, and complicated numbering systems (these are often be found in the beginning of procedures)
check sample pages for lack of content: how much meaningful content is there compared to unnecessary formalities.
check if the templates include or reference a “Master-List of Documents” (keeping such a huge list current takes much resources, adds little value, and is not required by ISO 9001:2008).
Store versus Publisher